Investor Grievance Redressal
At The Gainers, we are committed to providing prompt, fair, and transparent resolution of investor grievances. Investors may raise service-related complaints or concerns through the escalation mechanism outlined below.
If a grievance is not resolved within the prescribed Turnaround Time (TAT), investors may escalate the matter to the next level.
Escalation Matrix
At The Gainers, we are committed to timely resolution of investor queries and service-related concerns. In case an issue is not resolved within the specified Turnaround Time (TAT), investors may escalate the matter as per the levels mentioned below.
Level 1 & Level 2 – Customer Care / Back Operations
Contact Person: Komal Thakur
Designation: Back Operations
Address:
C-76, Office No – G02,
Ground Floor, C-Block,
Sector 63, Noida,
Uttar Pradesh – 201301
Mobile: +91 88268 96236
Email: komal.thakur@thegainers.in
Working Hours:
Monday to Saturday: 10:00 AM – 7:00 PM
(2nd & 4th Saturday – Closed)
Level 3 – Manager (Escalation)
If the concern remains unresolved after Level 1 & 2 escalation, the investor may contact:
Contact Person: Rahul Thakur
Designation: Manager
Address:
C-76, Office No – G02,
Ground Floor, C-Block,
Sector 63, Noida,
Uttar Pradesh – 201301
Mobile: +91 98182 77366
Email: rahul.thakur@rmrtechnology.com
Working Hours:
Monday to Saturday: 10:00 AM – 7:00 PM
(2nd & 4th Saturday – Closed)
This Investor Grievance Redressal mechanism is provided in accordance with applicable SEBI and AMFI guidelines for Mutual Fund Distributors.
